Support

Frequently Asked Questions

Find answers to common questions about our shipping services, platform, and pricing.

Getting Started

Shipping Services

Pricing & Savings

Platform & Technology

Support & Claims

Still have questions?

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Frequently Asked Questions

Getting Started

How do I get started with TotalShip?

Is there a minimum shipping volume required?

How long does account setup take?

Do I need to sign a long-term contract?

Shipping Services

What types of shipments can I book through TotalShip?

Which carriers do you work with?

Do you handle cross-border shipping between Canada and the US?

Can you handle temperature-controlled (reefer) shipments?

Do you offer warehousing and fulfillment services?

Pricing & Savings

How much can I save on shipping costs?

Are there any hidden fees?

How does billing work?

Platform & Technology

What is NoviShip?

Can I integrate TotalShip with my existing systems?

Do you offer tracking and notifications?

Is the NoviShip API available for developers?

Support & Claims

What if I have an issue with my shipment?

How do I file a shipping claim?

What are your support hours?

Still have questions?

Frequently Asked Questions

Getting Started

How do I get started with TotalShip?

Is there a minimum shipping volume required?

How long does account setup take?

Do I need to sign a long-term contract?

Shipping Services

What types of shipments can I book through TotalShip?

Which carriers do you work with?

Do you handle cross-border shipping between Canada and the US?

Can you handle temperature-controlled (reefer) shipments?

Do you offer warehousing and fulfillment services?

Pricing & Savings

How much can I save on shipping costs?

Are there any hidden fees?

How does billing work?

Platform & Technology

What is NoviShip?

Can I integrate TotalShip with my existing systems?

Do you offer tracking and notifications?

Is the NoviShip API available for developers?

Support & Claims

What if I have an issue with my shipment?

How do I file a shipping claim?

What are your support hours?

Still have questions?